Refund Policy

At Ichiban Sumo, we strive to provide quality products and excellent service. Our refund policy is designed to ensure fairness while maintaining clarity on what situations qualify for refunds. Please read this policy carefully.

1. Eligibility for Refunds

1.1 Refunds are only issued for products that:

Arrive damaged or defective.
Are incorrect due to a processing error on our part.
Are covered under our warranty terms.

1.2 Refunds will not be provided for:

Items lost or damaged during shipping (claims should be directed to the shipping carrier, such as AusPost).
Issues caused by incorrect information provided by the customer (e.g., wrong address or order details).
Change of mind or buyer's remorse.
Human errors or mishandling of the product after delivery.

2. Return Process

2.1 To request a refund, you must contact us at +61 423 024 380 within 14 days of receiving your order. 2.2 You may be required to provide proof of purchase, photographs of the product, and a detailed description of the issue. 2.3 Approved returns must be shipped back to us in their original condition and packaging. Return shipping costs are the responsibility of the customer unless otherwise agreed upon.

3. Non-Refundable Items

3.1 The following items are not eligible for refunds:

Clearance or sale items.
Customized or personalized products.
Consumable items (e.g., opened packaging of pet products like cat litter).

4. Processing Refunds

4.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. 4.2 Approved refunds will be processed within [7-10 business days] and credited back to the original payment method.

5. Damaged or Defective Items

5.1 If you receive a damaged or defective item, please contact us immediately at +61 423 024 380 with detailed information and photos of the damage. We will work with you to resolve the issue, including offering a replacement or refund as appropriate.

6. Policy Changes

6.1 We reserve the right to update or modify this Refund Policy at any time without prior notice. 6.2 Changes will take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

Phone: +61 423 024 380 (Kusuma)

Thank you for choosing Ichiban Sumo!