Shipping Policy

At Ichiban Sumo, we are dedicated to ensuring that your orders are shipped securely and arrive promptly. Below is our shipping policy, which outlines how we handle shipping, delivery times, and related matters.

1. Shipping Carriers

1.1 Most of our shipments are handled by Australia Post (AusPost), a trusted and reliable carrier. 1.2 In some cases, we may use alternative carriers to ensure timely delivery, depending on your location and product availability.

2. Processing Times

2.1 Orders are typically processed within 1-2 business days of payment confirmation. 2.2 Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

3.1 Standard shipping times within Australia typically range from 3-7 business days. 3.2 International shipping times may vary depending on the destination country and customs procedures. Estimated delivery times will be provided at checkout.

4. Shipping Costs

4.1 Shipping costs are calculated based on the weight, dimensions, and destination of your order. 4.2 Any applicable shipping fees will be displayed at checkout before completing your purchase.

5. Order Tracking

5.1 Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number. 5.2 You can track your shipment through the carrier’s website or customer service portal.

6. Incorrect Address

6.1 It is the customer’s responsibility to provide accurate shipping details at the time of purchase. 6.2 If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the package.

7. Lost or Damaged Shipments

7.1 While we take every precaution to ensure your order arrives safely, Ichiban Sumo is not liable for packages lost or damaged during transit. 7.2 If you encounter an issue with a lost or damaged shipment, please contact us immediately at +61 423 024 380. We will work with the carrier to resolve the issue as quickly as possible.

8. Customs and Duties

8.1 International orders may be subject to customs duties, taxes, and fees imposed by the destination country. 8.2 These charges are the responsibility of the customer and are not included in the shipping costs.

9. Changes to Shipping Policy

9.1 We reserve the right to update or modify this Shipping Policy at any time without prior notice. 9.2 Changes will take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

Phone: +61 423 024 380 (Kusuma)

Thank you for choosing Ichiban Sumo!